THE STRIKE - INFORMATION TO CUSTOMERS

The PAM trade union has issued a strike that also affects grocery businesses. The strike include Kesko’s warehouses 17.-20.2. as well as cash-and-carry outlets and regional terminals 19.2.-22.2.

Important information:

• Kespro's cash-and-carry stores serve walk-in customers with normal opening hours during week 8. Deliveries from the stores will not be made. Any exceptional opening hours will be updated on the individual cash-and-carry stores' websites.

• Ordering for week 9 in Kespro’s online store: the available order days for week 9 will become visible one day at a time during week 8. (For example, the delivery day for Tuesday, 25.2., will appears visible on 19.2., and so on.)

• Kespro's customer service will be affected by a strike 19.2.-21.2. Our service will be limited.

• The grocery assortment (e.g., cigarettes, confectionery, and grocery store packaging sizes) will be available for ordering again 19.2.

• Deliveries to customers with critical infrastructure (such schools, hospitals, elderlycare, daycare etc.) will be prioritized. Deliveries will be made using special arrangements.

• Please note that due to the exceptional situation, the expiration dates of fresh products may be shorter than usual.

We will actively inform our customers in kespro.com further when we receive additional information on this issue.

New! Take advantage of the Kespro Deliveries service

You can check the current delivery dates from the Kespro Deliveries service. When ordering online, remember to check the confirmed delivery date and availability in your shopping cart.

• DELIVERY CALENDAR: Anticipate changes in your orders and deliveries with the Kespro Deliveries service delivery calendar. See instructions for reviewing delivery times.
• PUSH NOTIFICATIONS: When you enable push notifications in the Kespro Deliveries service, you will immediately receive updates on, for example, changes and product shortages in your orders and deliveries. See instructions for activating push notifications.
• COMPLAINTS: You can also make complaints instantly in the Kespro Deliveries service – avoiding waiting in customer service queues, and your complaints will be processed faster. See instructions for making complaints.